The number of arrests for sexual offences rose by 23.5% between November 2023 and November 2024. Why? Because more people reported offences; travellers are more aware of the phenomenon in our spaces; and we assist victims better—our 2,800 Railway Security agents have been trained in how to care for them.

Railway Security has introduced several concrete solutions to reduce gender-based and sexual assault:

• reporting channels: our 3117 hotline and app, emergency call boxes in stations, video surveillance, UMAY app to find “safe places”
• training for agents in the “PRECO” method for victim care
• awareness raising campaigns in trains and stations
• special prevention programmes, for example on November 25, International Day for the Elimination of Violence against Women