SNCF Voyageurs: our 5-year strategy
SNCF Voyageurs provides passenger rail services in France and beyond. Our 3-pronged strategy is designed to deliver green mobility solutions that meet everyone’s needs in terms of selection, cost, service quality and environmental responsibility.
Our strategic priorities
At SNCF Voyageurs, we’ve built our strategy on 3 priorities:
- putting the customer first
- competing successfully in an open market
- creating a place and a future for everyone
Putting the customer first
To meet customer needs and expectations, we ensure continuity across our various offers. This means delivering on-time arrivals and departures, and providing high-quality passenger information no matter what. Above all, putting customers first means keeping them safe—which now includes protecting their health.
Competing successfully in an open market
With new competitors arriving on our markets, SNCF Voyageurs must present a united front, marshalling the skills and experience in each of our business areas to respond effectively to every call for tenders.
Taking a fresh approach to HR
To make SNCF Voyageurs more attractive to employees, we focus on people—the critical factor in building a loyal, engaged, high-performance workforce.
Driver
No. 1
unity
Driver
No. 2
continuity
Driver
No. 3
efficiency