Plusieurs transporteurs sortant de la gare

SNCF Voyageurs: our 5-year strategy

SNCF Voyageurs provides passenger rail services in France and beyond. Our 3-pronged strategy is designed to deliver green mobility solutions that meet everyone’s needs in terms of selection, cost, service quality and environmental responsibility.

Voyageur à bord d'un TER

Our strategic priorities

At SNCF Voyageurs, we’ve built our strategy on 3 priorities:

  • putting the customer first
  • competing successfully in an open market
  • creating a place and a future for everyone

Learn more

Putting the customer first

To meet customer needs and expectations, we ensure continuity across our various offers. This means delivering on-time arrivals and departures, and providing high-quality passenger information no matter what. Above all, putting customers first means keeping them safe—which now includes protecting their health.

Competing successfully in an open market

With new competitors arriving on our markets, SNCF Voyageurs must present a united front, marshalling the skills and experience in each of our business areas to respond effectively to every call for tenders.

Taking a fresh approach to HR

To make SNCF Voyageurs more attractive to employees, we focus on people—the critical factor in building a loyal, engaged, high-performance workforce.

  • Driver

    No. 1

    unity

  • Driver

    No. 2

    continuity

  • Driver

    No. 3

    efficiency