A calming space for autistic passengers at Paris-Est station
A pilot programme at the Paris station offers a sensory break room for passengers with cognitive, mental or psychological challenges. The project was inspired by the Autism Charter signed by SNCF Group in April, and was brought to life through funding and collaboration between SNCF Gares & Connexions and SNCF’s Accessibility Department.
Tailoring the sensory environment to passenger needs
Paris-Est station welcomed 42 million passengers last year. This summer, tucked away from the hustle and bustle, we’ve set up an experimental sensory break room. It’s part of our autism plan—developed with input from medical specialists—to adapt certain spaces to the specific sensory needs of individuals on the autism spectrum. The room is located in the station’s Assistance for Passengers with Disabilities area. It serves as a quiet refuge where travelers can relax and regain their composure before navigating what many experience as a hostile and stressful environment.
people in France are on the autism spectrum
Sanctuary
The break room can accommodate up to three people at a time. Passengers simply show their train ticket or Navigo public transport pass to access it. Inside, several features are designed to create a calming effect:
- a glowing starry sky for visual relaxation
- a sensory bubble lamp with soft, shifting colours
- cozy furniture, including an ergonomic “hugging” chair that offers gentle pressure
- tactile fidget toys on the walls to provide reassuring sensory stimulation.
Learning from user feedback
The Paris-Est sensory break room will form the basis of future discussions about how to roll out and fund similar spaces across the network. Around 40 people have already visited the space. Initial feedback from users has been very positive. The experiment will continue until the end of 2025.
Real responses to autistic passengers’ needs
The autism charter signed on 2 April 2025 by SNCF Réseau, SNCF Voyageurs, SNCF Gares & Connexions and all of French network rail companies was the catalyst for this project. It sets out 7 focus areas and commitments, including an easy-to-read guide explaining potential hazards in train stations and structured autism awareness training for all station staff. To support these efforts, our Accessibility department produced a video showcasing best practices for assisting autistic passengers.