Making our stations more accessible in the Paris region
We’ve launched a massive works programme to make stations in the Paris region easier to navigate for people with limited mobility, for pregnant women, and anyone with a pushchair or bulky luggage.
Accessibility difficulties
Every day, one person in ten runs into an accessibility problem in a railway station in the Paris Region. The sources of these challenges can be permanent—such as physical and cognitive disabilities—or temporary—such as pushchairs or bulky luggage.
A special accessibility programme for the Paris region
To make everyday life easier for our passengers, we’ve launched an improvements programme. When we began, only 54 stations were up to standard, but by 2025 over 200 will be accessible. When works are complete, 90% of our passengers will be able to move through these stations more easily.
25%
of funding from SNCF Gares & Connexions
25%
of funding from the Paris Region
50%
of funding from Île-de-France Mobilités, the region’s transport organizing authority.
Many new features
- renovating underground passages and elevated walkways
- installing lifts
- raising platforms
- building access ramps
- eliminating obstacles in the area around each station
- widening people-flow paths on platforms and in corridors
- upgrading ticket windows
- laying tactile floor strips to alert passengers to potential hazards
- adding guide trails to station floors
- installing audio beacons
- fine-tuning passenger information for better visual and audio accessibility
Our special assistance services
- Our Accès Plus Transilien programme offers complimentary care, information and assistance services to people with limited mobility. If you have a disability and a valid ticket, you’re eligible for Accès Plus Transilien services, at no extra cost—however, you need a disability card with a rating of 80% or more to be guaranteed in-station and on-board assistance.
Learn more
- If you have a disability or reduced mobility you can use Andilien, our free mobile app, to plan your trips to and from stations in the Paris Region.
- If you’re hard of hearing or visually impaired, use our special assistance service and communicate with Accès Plus Transilien call centre operators through an interpreter.
Learn more
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