Making our stations more accessible in the Paris region
We’ve launched a massive works programme to make stations in the Paris region easier to navigate for people with limited mobility, for pregnant women, and anyone with a pushchair or bulky luggage.
Accessibility difficulties
Four out of 10 residents in the Paris region experience temporary or permanent accessibility challenges when using public transport. We’ve launched a programme to help make their everyday life easier.
A targeted accessibility initiative for the Paris region
In 2009, the Paris Region launched an Accessibility Master Plan to improve access at 209 railway stations. By 2025, 183 stations in this program meet accessibility standards, with the remaining stations currently in the design or construction phase. SNCF group is committed to completing the programme. Globally, there are currently 232 accessible railway stations in the Paris region, and today 90% of passengers in Greater Paris already use accessible stations.
This €1.8 billion initiative is co-financed by Île-de-France Mobilités, the Île-de-France Region and SNCF Gares & Connexions.
25%
of funding from SNCF Gares & Connexions
25%
of funding from the Paris Region
50%
of funding from Île-de-France Mobilités, the region’s transport organizing authority.
Many new features
- removal of obstacles around station entrances and surrounding areas
- refurbishment of ticket offices, sales counters, underground passages, and walkways
- rolling-out of Automated Mass Transit (AMT) systems, with more accessible functions
- training for 100% of agents
- raised platforms, new ramps, and installation of lifts and access ramps
- additional seating, courtesy signage, and platform-end gates
- audible beacons and magnetic loops for passengers with hearing impairments
- installation of low screens and emergency alarms
- enhanced signage and lighting, including window stickers, tactile warnings, guidance strips, and information in Braille and raised lettering.
Our special assistance services
- Our Accès Plus Transilien programme offers complimentary care, information and assistance services to people with limited mobility.
Learn more about Assist'enGare - If you have a disability and a valid ticket, you’re eligible for Accès Plus Transilien services, at no extra cost—however, you need a disability card with a rating of 80% or more to be guaranteed in-station and on-board assistance.
Learn more about the services of Transilien - If you have a disability or reduced mobility you can use Andilien, our free mobile app, to plan your trips to and from stations in the Paris Region.
Learn more about Andilien - If you’re hard of hearing or visually impaired, use our special assistance service and communicate with Accès Plus Transilien call centre operators through an interpreter.
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