Public outreach in local communities
For over 28 years, we’ve offered local access to mobility through our partnership with Pimms Médiation outreach centres across France. Our goal? Helping local residents have an easier access to public transportation.
About Pimms Médiation
Pimms Médiation is a network of non-profit public outreach centres. Founded in 1995, the centres offer personalized support to help people access public services and carry out day-to-day transactions.
Of the 100 Pimms Médiation locations across France, 90 are branded as France Services. All are free and open to the public. Nationwide, there are over 300 points of contact in all.
What Pimms centres do
- help people access public services and social rights
- help people achieve digital independence
- provide paths to long-term skilled employment for their paid staff
Why we partner with Pimms
SNCF plays a major role in France’s ecological and inclusive transition How? By developing sustainable, inclusive mobility offers while building caring local communities. Their purpose, their proximity to the most vulnerable groups, and their skills in providing information and support made Pimms centres an obvious partner for SNCF as we work towards this goal—and they’re a well-known source of social outreach.
Career springboard
The Pimms Médiation programme also has the purpose of creating jobs and career paths for the employees who staff the centres. Throughout their time with Pimms, outreach workers are trained in new personal services and acquire certified skills. This experience gives them access to long-term skilled jobs when their contracts end.
We work with
52
Pimms Médiation centres across France
They employ
550
specially trained outreach workers
As a result,
70%
of outreach workers go on to next-level employment
Mobility as a strategic priority
Mobility—freedom of movement—is a gateway to social and career mobility. Which is why meeting transport needs is a major concern for transport and regional development policy and a critical factor in fostering caring communities, social responsibility, and economic development.
3,000
people have taken part in our Introduction To Mobility workshops
12,000
people have received mobility support in our Pimms partner centres
80,000
outreach interactions in stations and aboard trains
Promoting use of public transport
Promoting public transport
Pimms Médiation centres offer Station Discovery Tours and Digital Workshops to support people who find it difficult to access public mobility services.
A guide to stations
In Station Discovery Tours, participants get their bearings in a railway station. They learn how to use ticket machines and find information about their journey, how to find the right station employee to meet their needs, and more.
Buying tickets online
In Digital Workshops, instructors review the skills required for travel: how to plan a journey, create an itinerary, find a timetable, buy tickets and more. Participants also learn how to us the SNCF Connect app.
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