• employees
• customers
• associations and non-profits
• employee organizations
• suppliers
• financial partners
• academics
• public officials
• civil society

We stay in touch with each group through surveys, panels, working groups, meetings, agreements and more.

In September 2022 we surveyed stakeholders on SNCF’s strategic priorities, using an online questionnaire based on core CSR issues and standards—ISO 26000, the United Nations Global Compact, the Sustainable Development Goals, and the Global Reporting Initiative. We also interviewed 8 SNCF executives as well as CSR representatives at Group companies and business units.

In all, we heard from 9,000 SNCF employees and 1,500 outside sources. Their top 3 priorities were:

• upgrading infrastructure, in line with our ambitious commitment to grow rail’s share of transport
• expanding rail freight and offering bikes and other multimodal solutions instead of motorized options
• safety

Full results from this survey appear in the Non-Financial Performance Statement in our Management Report of 28 February 2024. View the Statement (starting on page 50).

Listening to our stakeholders lets us build a simple, cross-functional narrative and a shared language for meeting our CSR challenges consistently across all SNCF business units.

This multidisciplinary advisory committee is part of our parent company, SNCF SA, and the Chairman consults its members on strategic priorities. This offers an opportunity to open and enhance dialogue between the Group and our stakeholders.

The committee consists of:

• 1 member named by the Association of French Regions
• 1 member named by Ile-de-France Mobilités
• 1 member named jointly by the French Mayors Association and the Assembly of French Municipalities (AdCF)
• 2 members named by accredited environmental non-profits (France Nature Environnement and Climate Action Network)
• 2 representatives of transport users—the National Federation of Transport User Associations (FNAUT) and the French consumer group UFC–Que Choisir)
• 1 member named by the National Consultative Council for Persons with Disabilities (CNCPH)

An additional 8 qualified members are chosen by SNCF for their skills and experience in areas such as mobility, the ecological and inclusive transition, and regional development.

We’ve forged long-standing partnerships around key CSR issues—sustainable mobility, climate and energy, the circular economy, mobility and social solidarity, gender equality and diversity, as well as regional action. Our aim in each case is to:

• develop and promote sustainable mobility in France and Europe
• develop and consolidate our own expertise and know-how
• expand our networks to increase the impact of our engagement
• ramp up our local presence and actions. 

SNCF Group partners include France Nature Environnement (FNE), Fondation pour la Nature and l’Homme (FNH), The Shift Project).

SNCF Réseau has also signed agreements with FNE and LPO (Ligue de Protection des Oiseaux).

We belong to multi-sector corporate networks in France, dedicated to a range of subjects, among them:

• Collège des Directeurs du Développement Durable (C3D)
• Observatoire de la Responsabilité Sociétale des Entreprises (ORSE)
• Entreprises pour l’Environnement (EpE)
• Orée
• Comité 21

In 2018 we joined Act4nature, an initiative launched by EpE and dedicated to developing concrete, measurable actions to limit our impact on biodiversity. Projects range from securing the continuity of watercourses to eco-friendly enhancement of our landholdings, green bonds and more. To date we’ve made:

• 10 joint commitments
• 15 individual commitments

In 2021, we renewed these commitments within what is now a global framework: Act4nature International. A summary of progress made at the end of 2023 is now available.