At SNCF, we’re championing digital technologies, upgrading our network, changing how we provide passenger information, and more. Our pioneering offer harnesses the power of innovation to deliver optimum-quality services tailored to new needs and new lifestyles.

As sweeping social change disrupts the mobility market, rail is still the heart of our business. But we’re deeply committed to offering multiple forms of transport—which is why we’re developing new solutions for shared, intermodal mobility solutions that are accessible to all.

Because we serve 5 million customers a day, we must be able to answer 5 million different questions a day. The challenge is even greater when service is disrupted. To measure our progress towards better passenger information, we’ve adopted six key indicators:

• reliability
• responsiveness
• proactivity
• consistency
• customer satisfaction
• volume of customer feedback

A viable, well-developed rail system is critical to building a low-carbon economy, so we’re upgrading our infrastructure, adapting to climate change, deploying innovative tools and constantly improving our performance.

As part of this effort, we’ve launched a sweeping modernization campaign to keep pace with rising network traffic and offer rail solutions that meet the mobility needs of one and all.

Because rolling stock and rail infrastructure last for 30-100 years, we’re already looking ahead, adapting our rail system to meet the demands of climate change between now and 2050.

And because these decisions are multi-decade commitments, they’re critically important—not only for SNCF, but for all of France. SNCF Réseau has responded to this challenge by launching a range of studies, and we’re already deploying innovative solutions.