Invoicing instructions appear on the purchase order you received from us.

For more information, please see our Billing Charter. Got a payment-related grievance? You’ll find more information in the guide issued by our supplier invoicing support team.

If you’d like to connect and bid on upcoming contracts, you’ll need to register. To do that, please join our e@si supplier portal and provide as much information as possible about your business.

When you enter your data, you’ll have an opportunity to identify yourself as an SME. To create your profile, simply visit the e@si platform, click on the Register button and follow the instructions.

As part of our responsible procurement policy, we cultivate dialogue and partnership with our suppliers—and where necessary, we offer mediation.

SNCF signed the Responsible Supplier Relations Charter in April 2010, and our internal Ombudsperson is Philippe Mettoux, SNCF’s General Counsel.

Mediation is a process for resolving disputes amicably through an Ombudsperson—a neutral, impartial, independent third party who works toward a fair solution for everyone.

The Ombudsperson’s primary goal is to build or rebuild relationships, restore trust and get the parties back to doing business with each other.

Mediation is a negotiation process based on personal freedom and responsibility. Because it is voluntary, it engages the responsibility of both parties, either of which can end the proceedings at any time.

All communication between the parties in mediation is strictly confidential.

If you’re an SNCF supplier, you can request mediation from our supplier Ombudsperson, or from France’s national mediator for business relations. They’ll decide together who will handle your case.

To contact the SNCF supplier Ombudsperson, send an email to: [email protected]