With support from Railway Security (SUGE), employees at SNCF Voyageurs—including TER, TGV, INTERCITÉS and Transilien trains—work hard every day to promote fairness and civic responsibility in the transport system.

The steps we’ve already taken include:

• more ticket inspections on trains
• more in-station traveler-welcome and ticket-control systems on platforms for both departing and arriving passengers
• installation of ticket gates by SNCF Gares & Connexions

But despite our best efforts, fraud continues to adapt, and our customers can become its victims when other passengers present false identification to our employees.

If you’re a victim of identity theft and are receiving fines for offenses you didn’t commit, please contact us as quickly as possible by filing an appeal on our website. You must file your claim within 3 months of the offense.

1 - When the site asks you to give a reason for contesting the fine, choose “Ce n’est pas moi qui ai pris le train” (I wasn’t on the train.)

2 - Attach the following documents:

• A copy of both sides of a valid photo ID
• A copy of the complaint you filed with the local police for identity theft
• Documents showing that you were not on the train at the time of the offense
• Your declaration of loss or theft of your ID

This can be a time-consuming process, but it’s essential to provide all the information our Collection Centre needs to handle your case.

IMPORTANT: simply stating that you lost your ID or have filed a complaint is not enough. You must provide all of the documents listed above. We need solid evidence from you because we also receive false declarations of identity theft—an illegal practice subject to criminal penalties. 

After 90 days, our fines are automatically transferred from the SNCF Collection Centre to the French Public Treasury (Trésor Public), and SNCF no longer has the authority to handle your case.

If the Treasury has sent you an increased fine (Amende Forfaitaire Majorée), your only recourse is with the Treasury. At this stage, SNCF Voyageurs has no authority over your case, and you can no longer contest the fine with us based on identity theft. You must therefore file an appeal with the prosecutor for your home address. Contact information for the prosecutor’s office is included in the letter from the Treasury. Under Article 530-1 of the French Code of Criminal Procedure, only the prosecutor has the authority to decide your case.

I’ve just received an SNCF fine for a rail journey I didn’t take. What should I do?

Start by filing a complaint with your local police or gendarmes, and then file an appeal on our website.

For your claim to be valid, you must attach all of the required documentation, including proof that you were not aboard the train. You must submit your claim within 3 months of the date of the offense.

My identity was stolen, And I’m getting a steady stream of fines. How can I put a stop to this?

Every time you receive a fine, you must file an appeal on our website and provide all of the necessary documentation. We realize this is a time-consuming process, but it’s essential. In particular, you need to prove that you were not aboard the train in each case. If the offenses are being committed in the same area, we can alert our conductors to look for an ID in your name and call in law enforcement officers as needed.

My identity was stolen, and I’ve received a Notice of Increased Fine from the French Public Treasury. What should I do?

After 90 days, SNCF Voyageurs has no authority over your case, and you can no longer contest the fine with us based on identity theft. You must file an appeal with the prosecutor for your home address. Under Article 530-1 of the French Code of Criminal Procedure, only the prosecutor has the authority to decide your case at this stage.