Inside the passenger information control tower
Loud and clear: Employees at our Lyon Part-Dieu station operations centre (COEG) keep passengers informed of the status of their trains in real time. Get to know our passenger information teams.
Control room teams
An escalator out of service? A train changing platforms or experiencing a maintenance issue? At Lyon Part-Dieu—Europe’s busiest station in terms of transfers—the slightest incident can cause a chain reaction of delays and jostling on platforms. Led by Charlotte Feldmann, operations centre teams are constantly on their toes so they can keep passengers well informed.
An in-depth look at the Information First programme
Take a behind-the-scenes look at Lyon Part-Dieu’s state-of-the-art control tower and the teams carrying out our Information First programme. This aims to keep passengers informed more efficiently by delivering reliable, consistent, and personalized information in real time.
An in-depth look at passenger information