We designed our website to be accessible and responsive, and all of us at SNCF work hard to maintain and continuously improve it.

Our aim is to make it as convenient and user-friendly as possible for everyone. It’s just one way of honouring the commitment we made on 1 December 2016, when we adopted the SNCF Group pact to promote digital accessibility. Signed by a range of SNCF executives, it outlines the principles we’ve agreed to follow to make digital information easy to use for everyone.

Explore our Multi-Year Digital Accessibility Plan 2023-2025

This accessibility statement applies to the website groupe-sncf.com.

The website groupe-sncf.com is partially compliant with RGAA 4.1, France’s web accessibility standard (Référentiel général d’amélioration de l’accessibilité), due to the non-compliances listed below under “Test results.”

The compliance audit of February 2025, carried out by Access42, shows that this site meets 98.53% of the applicable criteria under RGAA 4.1.

Non-accessible content

The content listed below is not accessible for the following reasons.

Non-compliance

• Office documents for download are not accessible.
• Status messages are not sent to assistive technologies (e.g., update of a change in the number of search results on the Press page)

Exemptions for disproportionate burden

Videos and PDFs

As a general rule and insofar as possible, we try to make all documents on accessibility or CSR issues available to visitors in accessible form. When documents have multiple sources, this may be difficult or even impossible.

At present, documents supplied in PDF format by SNCF units are not accessible. We are currently evaluating the feasibility of making them available in accessible formats.

Note that visitors may request an accessible version of a specific document by sending an email to the following address: [email protected]

For videos, we usually offer accessible subtitles (closed captions in SRT format), but do not produce written transcripts.

For both documents and videos, we are training our teams to ensure that accessibility and appropriate formats are better taken into account from the design phase on. 

Content outside the scope of accessibility requirements

The following third-party scripts are exempted from accessibility requirements, since they are external content that SNCF is unable to modify.

• Didomi cookie management
• YouTube video reader
• DataDome Captcha used to detect and screen out bots

This statement was prepared on 10 October 2024, and updated on 7 February 2025.

Technologies used to create this site:

• HTML5
• CSS
• JavaScript
• Drupal

User agents, assistive technologies and tools used to check accessibility

Webpages were tested with the following combinations of browsers and screen readers:

• Firefox 135.0 and NVDA 2024
• Firefox 135.0 and JAWS 2023
• Safari 17.5 and VoiceOver (macOS Sonoma 14.5)

Accessibility was checked using manual tests supported by tools (dedicated CSS sheets, the HeadingsMap and Web Developer Toolbar extensions, and Color Contrast Analyser)

The following pages of groupe-sncf.com were checked for compliance:

• Homepage
• Help and contact
• Legal notices and Terms of Use
• Accessibility statement
• Site map
• Get to know us
• SNCF SA—our parent company
• Finance: SNCF Group essentials
• Digital accessibility
• Looking for travel information?
• Newsroom
• “It’s not an exhibition—it’s accessibility in action”
• Our ESG indicators

Under Article 11 of Law No. 2005-102, people with disabilities are entitled to accommodation for the consequences of their disability, whatever the cause and nature of their impairment, their age or their lifestyle.

SNCF is committed to taking the necessary steps to provide access, within a reasonable timeframe, to information and functionalities sought by people with disabilities. This applies even if the content is covered by an exemption.

If you’ve encountered an accessibility problem with this site, please contact us at [email protected] so that we can offer an accessible alternative or provide the content in another format.

Has an accessibility problem prevented you from accessing content or functions on our website? If you report it to us and don’t receive a reply, you’re entitled to refer the matter to the Defender of Rights, the French authority responsible for protecting individual rights and liberties.

Choose from these options:

• A contact form
  Access the contact form
• The direct contact information in the list of representatives for your region
  Browse the list of representatives
• A telephone number: +33 9 69 39 00 00;
• A postal mail address (no stamp required in France); Defender of Rights – Libre réponse 71120 – 75342 Paris CEDEX 07.